Monday, April 23, 2012

Alternative to Helium Balloons

The balloon is blown up with a hand held device that pumps in air.  It’s attached to a balloon stick and then placed in floral Styrofoam with colorful wrap and ribbon tied around it.  We’ve been selling these for $4.99 and they are flying out of the stores.

Debbie Wilson
Director, Via Christi Flower & Gift Shops
Via Christi Hospitals Wichita, Inc.
 

Thursday, July 28, 2011

Manager's Job Description

JOB DESCRIPTION
GIFT SHOP MANAGER


RESPONSIBLE TO: Director of Volunteer Services or other hospital administrator

EXPERIENCE OR EDUCATIONAL BACKGROUND: College degree, experience in retail operation and shop management, computer knowledge, and proven success in working with people, preferably with volunteers.

SCHEDULE: Full-time supervisory position, 40 hours weekly, Monday - Friday. May need to provide staffing back-up in emergency or absence of staff or volunteers.

SUMMARY: Directly responsible for overall management and operation of the Gift Shop.

DESCRIPTION OF DUTIES:

MANAGEMENT RESPONSIBILITIES:
  • Prepares short and long term annual goals and objectives, reviews with Gift Shop Committee and direct operations toward their successful accomplishment.
  • Develops and implements policies and procedures.
  • Attends and participates in hospital gift shop management workshops and conference of the hospital gift shop industry.
  • Remains informed of hospital initiatives and policies.

SUPERVISORY RESPONSIBILITIES:
Volunteer Staff:
  • Coordinates volunteer activities with Director of Volunteer Services and Gift Shop Committee.
  • Interviews prospective volunteers prior to placement in gift shop.
  • Ensures volunteer well-being and job satisfaction.
  • Maintains and trains volunteer staff.
Paid Staff
  • Maintains, interviews, hires, trains, evaluates, supervises and schedules paid staff.
  • Assigns staff functions, designate duties and assignments.
  • Conducts paid staff performance evaluations.

FINANCIAL RESPONSIBILITIES:
  • Maintains efficient and accurate methods and systems for gift shop financial operations.
  • Prepares monthly and annual financial reports.
  • Prepares and submits an annual budget.
  • Maintains accurate and current vendor files, merchandise received records and invoice payments.
  • Supervises the counting and reporting of cash revenues.
OPERATIONS
  • Controls and monitors operational budget: supplies, fixturing and equipment.
  • Directs and implements shoplifting deterrents and shop signage.
  • Determines major capital expenditures and proposals to Board, Supervisor and/or Gift Shop Committee.
MERCHANDISE AND BUYING OPERATION
  • Directs and coordinates the quality and types of merchandise that best meets the needs of staff, patients and visitors.
  • Maintains accurate pricing
  • Takes markdowns when necessary.
  • Takes extra markups when possible
  • Reorder merchandise when needed.
  • Advises volunteer and/or paid buyers at monthly Buyer's Meetings.
  • Sets buying policies and procedures
  • Maintains adequate inventory levels necessary to increase sales.
  • Leads and directs year-end physical inventory.
  • Facilitates buyers to attend major market at least once per year.
  • Plans, schedules, organizes and presents special events and promotions.
  • Markets shop through hospital media
POS System Requirements and Outcomes
  • Maintains inventory figures for each department
  • Is highly proficient with the POS system to provide cashier training.
  • Produces accurate and comprehensive financial reports; sales history, profits, inventory at cost and retail values, quantities on hand, quantities on order, profit margins for each item, vendor and category.
  • Provides monthly inventory figures for each category.
  • Provides sales analysis for each category’s performance.

GIFT SHOP DEVELOPMENT
  • Plans and directs space and facility allocation.
  • Directs major and minor alteration projects.
  • Coordinates general maintenance of Gift Shop.
  • Assists volunteers in planning merchandise displays and shop appearance.

Cindy Jones Associates 4554 Cottonwood Dr Ann Arbor, MI 48108 Phone: 734-769-6536
E-mail: cindy@cindyjonesassociates.com Website: www.cindyjonesassociates.com

Wednesday, January 19, 2011

What Is "Open To Buy Planning", Anyway?

Inventory Management for Hospital Gift Shops

The goal of good inventory management is to maintain an appropriate level of inventory for the amount of sales that you are generating. You want to have adequate assortments when sales are slow so that you don’t miss possible sales, but not so much that you drain your cash flow. When sales pick up, you want to increase your inventory levels to support the increased sales, but be careful not to over buy. In other words...

The Right Amount
Of the Right Stuff
At the Right Time


This is where Open To Buy planning comes into play. It tells you how much inventory should be on hand at the beginning of any given month and how much new
merchandise should be received during the month to maintain your optimum inventory levels.

There are four basic steps to creating a simple, effective open to buy system. They can be done on a computer using sophisticated programs or more simply using pencil, paper and a calculator. The first three steps are usually done once a year and, when completed, give you a complete open to buy plan for the upcoming year. The final step is to use the open to buy plan you have created to adjust your monthly merchandise flow.

Step 1. Plan your annual sales and markdowns. This is probably the most important step in the process since the stock levels are derived from the planned sales

Step 2. Plan your average stock, turn, and Beginning Of Month stocks. This step is the more difficult step. You need to determine what stock levels and turnover rates are appropriate for your business.

Turns that are too slow will give you stock levels that are too high - you’ll face high markdowns and low cash flow. If your turns are too fast, the planned stock levels will be too low - you’ll miss sales and give poor customer service due to out of stocks.

Step 3. Calculate an Open To Buy plan for every month. Once you have planned sales and stocks, you can calculate how much merchandise to receive (how much you have “open to buy”) each month.

Start with the beginning of month stock plan (stocks at retail dollars) and subtract sales (sales decrease stock levels), and subtract markdown dollars (the amount you take in
markdowns also decreases stock levels). Compare the result to your planned end of month stock levels.

The difference is how much merchandise you should receive during that month.


Step 4. Adjust monthly using OTB projections. The last step is to use the plan you create to monitor your sales, stock levels, and purchases.

For example, if your sales slow down your stock levels are likely to increase. In order to
stay on plan, you’ll have to buy less the next month, or take additional markdowns, or cancel orders, or a combination of these. If sales are increasing, you’ll need to buy more in order to stay on stock plan.

Adjusting monthly lets you keep your stock levels at the optimum levels for your business.

By Bob and Susan Negen, WhizBang! Training, 233 Washington Ave. #213, Grand Haven, MI 49417, Phone: 616-842-4237, Toll Free: 800-842-1660, Fax: 616-842-2977, Email: info@whizbangtraining.com

Monday, December 13, 2010

12 Days of Christmas

Thursday, September 2, 2010

New Volunteer Cashier Training Checklist

VOLUNTEER CASHIER TRAINING CHECKLIST
Use this checklist to ensure that each volunteer receives a standard training experience and that all information is communicated. Check each item as it is covered with the volunteer.

______________________________________________
(New Volunteer's Name)

Request that they wear a trainee ribbon so customers know they are in-training.

____Share with them that volunteering in the Hospital Gift Shop means providing a valuable quality retail service to patients, visitors and hospital staff. Convey the importance of their role in a profitable fundraising business operation. Welcome them and make them feel valued. Discuss the responsibilities of being a gift shop volunteer and how important it is to be punctual for their assigned shift.
___Explain the organizational structure of the Auxiliary and Gift Shop.
___Provide them with a cashierʼs job description. Introduce them to the paid staff and/or volunteer leaders.
___Show them the coat storage and sign-in area. Explain parking information.
___Tour shop and storeroom.
___Show them where merchandise and supplies are kept
___Review each department's merchandise
___Review selling techniques and multiple sales
___Review the “Policy & Procedure Manual” together. Encourage the new volunteer to take the manual home to review.
___Show the volunteer the location of the shop bulletin board for new information, updates and policy changes.

PROCEDURES:
___Show how to handle gift certificates.
___Instruct how to handle Employee Payroll Deductions.
___Explain the credit card transaction procedure.
___Review the check cashing policy.
___Review “exchange” policy and procedure. Explain that “No Cash Refunds “ means that customers cannot return merchandise for cash but can exchange for other merchandise of the same value or more.
___Review box and gift wrap policy and procedure.
___Explain that each volunteer receives a ____% discount card after working in the shop for three months. They must show their discount card when making a purchase.
___Explain that personal purchases must be rung up by another cashier. The receipt must be attached to the outside of the bag and initialed by the cashier who rang up the item.
____Review the importance of finding a volunteer replacement if they are unable to work their shift. They are to inform the Scheduling Chair when they are switching shifts with another volunteer.
___Inform the new volunteer of the 15-minute break during each four-hour shift.
___Discuss the proper way to greet and wait on customers. Explain that greeting a customer actually deters shoplifting, since shoplifters hate recognition.
___Review the steps to follow when a shoplifter is sighted.
___Show the location of the panic button for emergency use.

CASH REGISTER PROCEDURES:
___Show how to “count in” cash drawer working fund.
___Show and explain the “Cash Register Instruction Notebook” for transaction procedures.
___Share the importance of giving receipts to customer.
___Explain the importance of ringing sales up in the correct category. Explain how the
___Buyers and Manager use the register tape totals to make important financial and buying decisions
___Explain the importance of ringing the customer's method of payment by using the correct key (cash, charge or credit card). Point out how this helps them balance out at the end of their shift.
___Show how to change register tapes. All cashiers must know how to change register tapes!
___Instruct that shift members are to rotate duties during their shift. Rotating prevents having the same person on the register throughout the shift.
___Emphasize the importance of getting out from behind the counter and helping customers.
___Reading magazines or visiting behind the counter while customers are in the shop is inappropriate.
___Show how to “balance out” at end of shift using the tally sheet. Emphasize the importance of balancing out the number of stamps they started with and the number they ended their shift with.

OTHER RESPONSIBILITIES WHILE ON SHIFT:
Stock candy and gum regularly.
Restock bags and tissue when necessary.
Explain the correct way to answer the shop phone, "Gift Shop, may I help you?" And, how to transfer a call.

Explain the following:
* Patient's Rights of Privacy
* Fire Safety Procedures
* Hazardous Waste Policies

Tuesday, November 3, 2009

Volunteer Buyer's Job Description

VOLUNTEER BUYER’S JOB DESCRIPTION

• Stay current with buying trends

• Know thy customer

• Buy using:
- Research data
-Past performance

• Implement seasonal calendar

• Merchandise processing
-Unpack and price
-Handle returns/credits
-Display in shop
-Restock regularly
-Take timely markdowns
-Take annual physical inventory

• Schedule substitute when absent

Wednesday, June 3, 2009

A VERY SUCCESSFUL WEBSITE:
Baptist Medical Towers Pharmacy and Gift Shop in LIttle Rock, AR  

Also, check out these excellent gift shop websites:
 http://www.summithealth.org
  http://www.trustedcareforlife.org/gift_shop.php  
  http://www.centracare.com/hospitals/sch/services/giftgallery/index.html